A parcel can be delayed, show an old tracking status or display an error even when you have entered the correct AWB number. When this happens, contacting Shree Maruti Courier directly is the best way to ask about the shipment’s current position and get guidance from its support team.
You can contact Shree Maruti Courier by calling +91 9712 666 666, emailing info@shreemaruti.com or submitting a request through the official Customer Support form. Keep your AWB number, booking receipt and latest tracking details ready before contacting the company.
Shree Maruti Courier Customer Support Details
If you need help with a shipment, these are the contact details published on the company’s official website:
| Contact method | Details |
|---|---|
| Customer support phone | +91 9712 666 666 |
| info@shreemaruti.com | |
| Phone availability | Monday to Friday, 9:30 AM–6:30 PM |
| Official contact page | https://shreemaruti.com/contact-us/ |
The published phone hours are Monday through Friday, from 9:30 AM to 6:30 PM. If you call outside these hours, try again during the listed working time. The official contact page also provides a Customer Support form for shipment-related queries.
Which Contact Method Should You Use?
The right channel depends on what has happened to your parcel. You do not need to contact every department for the same issue.
1. Call customer support for an urgent shipment query
Calling is a practical option if your parcel is time-sensitive or you need to ask about a recent tracking event.
Call +91 9712 666 666 during the published working hours. Explain that you are calling about a tracking problem and provide your AWB number when requested.
For a more useful conversation, ask specific questions:
- Has the shipment been picked up by the courier?
- What is the latest recorded scan location?
- Is the parcel moving between hubs or waiting at a branch?
- Has the shipment reached the destination city?
- Is any action required from the sender or receiver?
Write down the information given by the support representative, including any reference number if one is provided.
2. Send an email when you need to explain the problem in detail
Email is useful when the tracking issue needs an explanation, supporting screenshots or a written record of your complaint.
Send your message to info@shreemaruti.com. Use a subject line that identifies the shipment problem, rather than writing only “Help” or “Tracking issue”.
For example:
Subject: Request for Tracking Update – AWB [Your Tracking Number]
Include the AWB number, booking date, sender and receiver cities, the last tracking status and the date it was last updated. Explain what you have already checked and what information you need from the company.
Attach a screenshot of the tracking result if it helps explain the issue. Avoid sending unnecessary personal documents or payment information.
3. Submit the official Customer Support form
If you prefer an online complaint, visit the Shree Maruti Contact Us page and select Customer Support.
The official form asks for shipment and contact information, including:
- AWB number
- Name
- Email address
- Mobile number
- Your customer role or relationship with the shipment
- The type of help you need
- Additional details about the problem
Enter the AWB carefully and describe the issue in the message field. For example, mention whether the tracking page shows no record, an old scan, an incorrect status or a delivery-related problem.
Review your contact details before submitting the form so the company can reach you if it needs more information.
What Information Should You Keep Ready?
A support team can investigate a tracking query more easily when you provide the correct shipment reference and a clear description.
| Information | Why it matters |
|---|---|
| AWB or docket number | Helps identify the shipment |
| Booking date | Helps establish when the parcel was booked |
| Sender and receiver cities | Provides the shipment route |
| Last tracking status | Shows the latest event visible to you |
| Date of last update | Helps explain how long the tracking has remained unchanged |
| Contact number and email | Allows the support team to respond |
| Booking receipt | Helps verify the booking details |
The AWB or docket number is especially important. An online shopping order ID or invoice number may not be the same as the courier’s shipment reference. If you do not have the AWB, ask the sender or seller for the Shree Maruti booking details.
How to Write a Clear Tracking Complaint
Avoid sending a message that only says, “My parcel is not updating.” Instead, explain what you see and what you want the support team to check.
You can use this email format:
Subject: Shree Maruti Courier Tracking Assistance Required – AWB [Number]
Dear Shree Maruti Support Team,
I am contacting you regarding a shipment booked through Shree Maruti Courier. The tracking information has not been updated as expected, and I would like to request an update.
Shipment details:
- AWB Number: [Enter AWB Number]
- Booking Date: [Enter Date]
- From: [Sender City]
- To: [Destination City]
- Last Tracking Status: [Enter Status]
- Last Update Date: [Enter Date]
Could you please check the latest shipment information and let me know its current location and expected next step?
I would appreciate your assistance in resolving this tracking issue.
Regards,
[Your Name]
[Your Contact Number]
Change the message according to your actual problem. For example, if the tracking page shows an incorrect delivery status, explain that rather than describing it as a general delay.
What If You Cannot Reach Customer Support?
If your call does not connect or you have not received a response, try a different official contact route.
First, submit a written request. Use the Customer Support form or send an email with the AWB number and a clear description of the issue. Keep a copy of the message for reference.
Next, locate a nearby Shree Maruti centre. The official contact page includes a Store Locator. Search using your city or PIN code to find centre details. The local centre may be useful when you need to ask about a parcel that has reached a particular delivery area.
Finally, follow up with your earlier complaint details. If you contact the company again, mention when you first reported the issue and include any reference number or email correspondence you received. This helps avoid explaining the entire problem from the beginning.
When Should You Contact the Courier Instead of the Seller?
Not every shipment problem needs to be reported to the same person. If you purchased something from an online store, the seller may be the booking customer and may have additional shipment information.
Contact the seller first if:
- You have an order number but no courier AWB.
- The seller says the parcel has been dispatched but has not shared tracking details.
- You need confirmation that the parcel was actually handed over to the courier.
Contact Shree Maruti directly if you already have a valid AWB and need clarification about tracking events, shipment movement or a delivery-related issue.
For an address correction, delivery rescheduling or a parcel-hold request, contact the courier promptly. Such requests may depend on the shipment’s current stage and cannot be guaranteed through a tracking website.
Important: Stay Safe While Reporting a Tracking Problem
Use the contact information published on the official Shree Maruti website. The company warns visitors about the unauthorised website www.shreemarutilogistics.com and states that it is not part of Shree Maruti Integrated Logistics Limited.
The official website also warns customers not to share OTPs or payment information. It states that the company does not request delivery or pickup charges through a payment gateway.
Keep these precautions in mind:
- Do not share an OTP with someone claiming to release or deliver your parcel.
- Do not make an unexpected payment through a link sent by an unknown person.
- Verify the website address before entering shipment or personal details.
- Use the official contact page or published phone number for assistance.
Frequently Asked Questions
What is the Shree Maruti Courier customer care number?
The customer support phone number published on the official website is +91 9712 666 666. Phone assistance is listed as available Monday to Friday, from 9:30 AM to 6:30 PM.
What is the official email address of Shree Maruti Courier?
The official Contact Us page lists info@shreemaruti.com. Include your AWB number and a clear explanation of the tracking problem in your email.
How do I complain about a Shree Maruti tracking problem online?
Visit https://shreemaruti.com/contact-us/, select Customer Support and complete the form. Provide your AWB number, contact details and a description of the tracking issue.
Can I contact Shree Maruti if my AWB number is not showing any result?
Yes. Contact customer support and provide the AWB number along with the booking date and sender and receiver cities. If the shipment was booked by an online seller, ask the seller to confirm that the parcel was handed over and that the AWB is correct.
Can a Shree Maruti branch help with a tracking complaint?
A local centre may help you enquire about a shipment or its local delivery status. Use the Store Locator on the official Contact Us page to find centre details for your city or PIN code.
What should I do if my parcel is lost or damaged?
Contact Shree Maruti promptly and keep the docket, booking receipt and relevant evidence. The company’s published Conditions of Carriage state that written claims for loss, shortage, damage, non-delivery, breakage, leakage or pilferage must be lodged within 15 days from the docket date, subject to the applicable proof-of-delivery remarks. Check the current terms and contact the company without delay.
Final Word
If your Shree Maruti Courier tracking information is incorrect, delayed or unclear, contact the company with your AWB number and the latest available tracking details. You can call +91 9712 666 666, email info@shreemaruti.com or submit a request through the official Customer Support form. Using the correct shipment reference and explaining the issue clearly will make it easier for the support team to understand your query.
This article is an independent tracking and information guide. It is not an official Shree Maruti Courier website and does not handle courier complaints or shipment operations.